Cancellation/ Refund Policy

Training/Events – This policy shall apply to all courses/events listed in the Event Calendar.

Cancellation

Bookings can be cancelled, and a full refund will be issued, within 14 days upon receipt of booking. After the cooling-off period, the following terms apply:

• 21 days or more prior to the course/event start date – You will be entitled to a full refund.
• Less than 21 days prior to the event – You will be entitled to a partial refund based on NCCA costs/commitment. In some cases it may be possible to move the booking to the next available future date.
• Less than 7 days prior to the event – You will not be entitled to a refund.

On rare occasions the NCCA may be forced to cancel a course or event. We will endeavour to notify you as soon as possible should this be the case. You will be entitled to a full refund of any event fee paid.

COVID-19 amendment -

• Local & national restrictions
  - If a training course needs to be postponed due to Government restrictions, we will endeavour to rearrange to the next suitable date. Your booking can be transferred or you are entitled to a full refund. If you cannot attend the new date, you must inform us. Full refunds will only be issued before the original course start date.
• COVID-19 symptoms or self-isolation
  - If you feel unwell, regardless if you have tested positive for COVID-19, we would advise not to attend. If you have been informed that you need to self-isolate and therefore cannot attend, you will be entitled to a full refund.  Full refunds will only be issued if we have been informed before the course start date.

The NCCA accepts no liability for transport, accommodation or other commitments made by delegates booked to attend a course or event. Please contact the office if you wish to confirm the status of a course/event before or after booking.

Merchandise – This policy shall apply to any items purchased via the NCCA Shop.

The NCCA does not accept returns for merchandise. A refund/replacement will be provided for items received which are damaged, incorrect, or unfit for purpose. In these cases, the issue must be reported to the NCCA within 7 days of receipt. The NCCA does not accept liability for items damaged in transit.

We aim to process all orders within 7 working days. Postage times may vary around Bank Holidays & during office closure periods.

Membership – The terms and conditions of NCCA membership are defined in the Articles of Association.

No member of the NCCA is entitled to any refund of application, subscription or membership fee on ceasing to be a member for any reason. Each member shall pay the Company all monies, which are due at the time of his ceasing to be a member. Membership of the Company is not transferable. Any Member wishing to resign from the Company shall give 60 clear days notice of his intended resignation in writing to the Secretary and at the expiry of such notice shall cease to be a member, but in default of giving such notice, at least 60 clear days before the expiry of the current year, such member shall be liable to pay the subscription for the ensuing year.