This course is a must and will develop your sales skills!
The NCCA has an exclusive course written on a one-day sales workshop called ‘Improving Your Sales Success. The workshop is presented by a sales professional and is designed to be interactive, and motivational and leave Members with several tools, approaches, and ideas to take away –creating opportunities for those “lightbulb” moments.
Programme Schedule
The Importance of Making a Great First Impression
Pre-appointment – the importance of creating a great first impression
The importance of your personal image
Domestic appointment etiquette
Developing Your Communication Skills
Understanding how customers think, process information and make decisions
Developing a conversational style
The importance of effective questioning and listening
Presenting Your Solution & Building Value
Discussing and demonstrating the advantages, benefits, and differentiators
Building the value of your services throughout
The importance of carrying out the NCCA pre-clean survey
