If you have a problem or complaint against a member of the NCCA, the Association is able to act as an independent arbitration service, up to solicitor level.
Firstly, please ensure that the company in question is a registered NCCA member. Be sure to check that the company name and contact information are the same. If the company is not a member, please contact your local Trading Standards office or Citizens Advice for further assistance.
Before proceeding with a formal complaint we do recommend that you contact the member in question and inform them of the problem and reason for your complaint. In most cases members will be able to resolve a complaint before we need to get involved.
Still unresolved? Please provide a full report of the situation using the form below: