This privacy policy sets out how National Carpet Cleaners Association (NCCA/We/Us) uses and protects any information that you provide when using this website, completing/submitting a form or contacting the NCCA.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from the 1st December 2009.
Definitions
Member – Company or individual that has completed application and subscription to the NCCA. Lawful Basis for processing of data – Contract.
Delegate – Company or individual that has booked or registered to attend a training course or event or complete an examination. Lawful Basis for processing of data – Contract.
Enquirer – Company or individual that has contacted the Association, submitted a form, made a complaint, left a message, or similar communication. Lawful Basis for processing of data – Consent.
For clarification a company or individual can be classified in more than one of these definitions.
What we collect
We may collect the following information from members, delegates, enquirers:
Members only, we may collect:
Delegates only, we may collect:
What we do with the information we gather
We require this information to understand your needs, efficiently communicate, provide a satisfactory response to your requirements and improve our service, and in particular for the following reasons:
Internal record keeping.
Members and delegates only. We may periodically send promotional email about new products and services, training and events, special offers or other information which we think you may find interesting using the email address which you have provided. You have the option to unsubscribe at any point via the links within email or by contacting the NCCA office direct. Please be aware this may affect our ability to provide some services in full.
Members only. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to improve our service and add features/benefits according to your interests. You are not obligated to participate.
Trusted Local Cleaners
Members only. Relevant data (including contact details, services and membership information) is published on the publicly available list of members in order to provide information/referrals to potential customers. Members may also add personal information to their own profile direct. This listing is for the sole purpose of providing member information to the public for work and technical related enquiries. Members can request temporary or permanent removal of their public listing by contacting the NCCA office at any point.
The NCCA disapproves of any use of the list by third parties for marketing or promotion and it is not directly provided in full or in part to any third parties by the NCCA.
Referrals
Customers may submit enquiries to members directly through Trusted Local Cleaners. Contact details, request and any more data provided will be passed to the member (third party) in order for them to respond. The NCCA tracks referral statistics but does not store or utilise submitted data for any other purpose.
Reviews
Customers may submit reviews for members listed on Trusted Local Cleaners. Your name and email address will be recorded and your name and review (but not email address) will be published. The NCCA may utilise submitted data if there is a specific query in relation to the review, but for no other purpose.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Payments
The NCCA utilises verified secure facilities to accept and process financial transactions. No financial data is stored once a transaction is complete.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Data Protection Enquiries, National Carpet Cleaners Association, Museum of Carpet, Stour Vale Mill, Green Street, Kidderminster, DY10 1AZ or email admin@ncca.co.uk.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible at the above address. We will promptly correct any information as required.