Before proceeding with a negative review we do recommend that you contact the member in question and inform them of the problem and reason for your review. In most cases, members will be able to resolve the issue before we need to get involved. If you have resolved the situation, you may notify us to amend or delete your original feedback.
All reviews submitted to our website are subject to approval. We reserve the right to investigate any review for verification purposes. In this case, we would contact the member company who’s subject of the review. We may ask for evidence to support your review.
Please be aware – the jurisdiction of the National Carpet Cleaners Association is limited to carpet cleaning, upholstery cleaning, hard floors, curtains, leather and soft furnishings. Our members may provide services outside of these fields which unfortunately do not fall under our remit. In these cases, we are not permitted to publish negative feedback.
We aim to publish all reviews within 7 working days. All published reviews contain customer name, title and message of review and a star rating.