Professional Carpet & Upholstery Cleaning Training Course

Learn from the best in the business with our two part hands on and theory course.
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Introduction to the Course

Our three-day course combines hands-on experience with classroom education to give you a great foundation for carpet cleaning success – or top up your knowledge.

The course covers a wide array of cleaning methods, from basics to advanced topics, to equip attendees for different cleaning scenarios. That includes insights into the equipment and application processes for both carpet and upholstery cleaning, helping you choose the right methods for your needs and budget.

Upon completion, you’ll sit a multiple-choice paper with a Training Certificate for those who pass. We have a high first-time pass rate of around 80%. Unsuccessful students can sit a follow-up exam paper at home, free of charge.

You’ll also get advice on marketing with hand-picked resources, plus an NCCA Carpet & Upholstery Training Manual for future reference. After passing, you’ll have the opportunity to apply for NCCA membership and continue your professional development.

Programme Schedule

Day 1

Hands On Introduction 9:00am – 5:00pm

  • Carpet cleaning machines
  • Chemical solutions
  • Wands and wand techniques
  • Pre-clean process
  • Identifying soil types
  • Hot Water Extraction (HWE) equipment and operation
  • Various cleaning methods
  • The use of rotaries including bonnet encapsulation
  • Understanding deodorizers and protectors
  • Best practices for cleaning carpet & carpet tiles
  • Effective upholstery cleaning
  • Hand tools and their uses
  • Tools and accessories on the market

A basic overview of:

  • Fibre construction
  • Introduction to PH
  • Stain removal and identification

(Covered in greater depth on days 2 and 3)

Day 2

Carpet Cleaning 9:00am – 5:00pm

  • Client and survey approach
  • Fibres and construction
  • Equipment and application
  • Dry soil extraction
  • Spotting theory
  • Plant cleaning
  • Question time

Day 3

Upholstery Cleaning and Exam 9:00am – 4:30pm

  • Client and survey approach
  • Construction and fillers
  • Fabrics
  • Dry soil removal
  • Equipment and application
  • Approach to stain removal
  • Discussion time
  • Multiple choice examination
The Benefits of our Professional Carpet & Upholstery Cleaning Training Course

Our accessible course prepares you for carpet and upholstery cleaning – a cost-effective service that offers a great return on investment. It’s ideal for start-ups or as a bolt-on for existing cleaning businesses, allowing you to offer a professional service to customers.

The course is meticulously structured over three days to cover all bases. Students benefit from live demonstrations, hands-on experience with machinery and the opportunity to ask questions throughout. This interactive learning environment blends theory and practical experience to improve understanding and boost knowledge retention.


Standard: £516 + VAT

NCCA Members: £413 + VAT

The standard rate for our Professional Carpet & Upholstery Cleaning training course includes all three days, recommended for new start-ups and eligibility for membership with the NCCA.  Successful completion of this course, or equivalent accepted training, and the accompanying exam will allow delegates to apply for membership of the NCCA.

Each trainee will receive the NCCA’s extensive Carpet & Upholstery Cleaning Training Manual to keep and a study guide to prepare for the examination.

Training Venues
We deliver the training at our head office in Kidderminster. Please see the below information on how to find us. Or we can deliver on-site training for larger groups, please contact us for more information.
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3 days
Cost (ex VAT)
Members - £413
Standard -  £516
Kidderminster or contact us for on-site training.
Upcoming course dates
A list of all available dates will show below. Click the date to book.
Why choose the NCCA?
Established in 1968, the NCCA is the only nationally recognised trade association dedicated to the cleaning and maintenance of carpets, hard flooring and soft furnishings. We play an active part on the board of the British Cleaning Council. But that’s not all…
Always up to date
We stay in the know about the latest cleaning techniques, equipment, health and safety legislation, and best practices. Our course is constantly updated to ensure we’re always up to date and you only get the latest knowledge.
TrustMark approved
After a qualification period, NCCA members can join the Government-endorsed quality scheme, TrustMark. NCCA endorsement is the only route for carpet and floor cleaners to apply for TrustMark approval for work in and around the home.
Easy to reach location
Located in Kidderminster, Worcestershire, our course is accessible for everyone. Our central-England location is just twenty miles south of Birmingham with easy access to both the road network and the airport.
Unique apparatus
We are the only training provider in the UK with two working looms. This gives students an understanding of raw materials and how carpets are constructed, which is invaluable when learning how to clean them.
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Meet your course tutor
The Professional Carpet & Upholstery Cleaning Training Course is delivered by Paul Pearce – a renowned industry expert with over 50 years of experience.
Paul has been an Approved Instructor with the Institute of Inspection Cleaning and Restoration Certification for over 25 years – specialising in a variety of cleaning subjects.

Training is held at our Kidderminster HQ, but courses for larger groups can be delivered on site and tailored to the requirements of your business. This minimises disruption for your team and allows us to use existing equipment and chemicals for a site-specific approach.
What Our Students Say
  • “A very informative course of which you attend multiple times and still benefit from.”
    Aaron Midgley
    Midgley Carpet & Upholstery Cleaning

Carpet & Upholstery Cleaning Training Course FAQ's

I am completely new to the industry, is this course right for me?

Absolutely! We find that over 75% of course attendees are completely new starters.

How much is the course?

The standard course fee is £498 + VAT. This includes three days training, course materials, lunch & refreshments and the exam.

The standard non-member rate is for all new starters and prospective membership applicants. Registered members are eligible for a discount for employees and/or new technicians.

Do I need to bring anything?

Please bring your own notepad/paper and pen. Face masks/coverings are mandatory. Hand sanitiser will be provided on-site. We would also recommend bringing your own drinking vessel to refill our dispensable drinks.

Where can I find the nearest accommodation?

There is ample accommodation in the vicinity of each training venue. For Kidderminster, search for hotels around DY10 1AZ.

Am I a member as soon as I finish the course?

No. Following successful completion of the course and exam, you will be invited to join the Association. You must apply for membership and have your application approved by the NCCA membership committee. Visit our dedicated membership page for more information.

Can I use the NCCA logo once I've completed the course?

The NCCA name & logo is trademark registered, which means only NCCA members are entitled to use it to promote themselves. You are not permitted to advertise using 'NCCA trained', 'NCCA approved' or use the NCCA logo unless you become a fully registered member.

Misuse of the name or logo by non-members is in breach of Consumer Protection legislation and will be reported to Trading Standards for prosecution.

Is membership included in the course fee?

No membership is not included within the course fee. Following successful completion of the course & exam, you will receive an email with your exam results and details about how to apply. The standard annual membership fee is currently £240 + VAT. Further details and payment options are provided once your application is approved.

What happens if I fail the exam?

Don't worry, we understand that there may be a lot of information to digest over three days. If you are unsuccessful in the exam, we will email you a follow-up exam paper which can be completed at your home or place or work. This is all included in the course fee.

Can you recommend machines & chemicals?

The course provides impartial training on a wide spectrum of carpet and soft furnishing cleaning equipment and techniques. The Association works closely with a number of reputable manufacturers and suppliers in the industry, which can be found here.

Is there parking at the training centre?

Various parking facilities are available around the training venues. Please refer to your booking confirmation for further information. Use Just Park app location ID: 184430 for training in Kidderminster.

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