Why Choose an NCCA-Trusted Local Carpet Cleaner?

Finding a reputable business for any job shouldn't be a challenge. The National Carpet Cleaners Association (NCCA) logo helps consumers easily identify local carpet cleaners they can trust.

Set up in 1968, the NCCA has over 600 members throughout the UK that are vetted, trained, insured and ready to help you. We clearly and fairly set out the professional standards that all carpet cleaners must maintain to ensure you find someone near you to deliver the best service and results.

By using an NCCA member for your carpet cleaning, you can be sure you are making the right choice. But don’t just take our word for it. Here’s why you can trust the NCCA to put you in touch with reliable local carpet cleaners…

Becoming an NCCA member involves a rigorous vetting

Not everyone can join the NCCA. Our members are professionally vetted to ensure they meet the high standards expected of a Trusted Local Cleaner. These checks are designed to ensure we endorse the right cleaning companies, those that are committed to providing great service, customer focused and trustworthy.

Our members are highly trained

You have to know your craft before you can join the NCCA. Before being approved as a member, all applicants must undertake a training course in Professional Carpet & Upholstery Cleaning and achieve the standard pass mark in the NCCA entrance examination that follows. This exam is recognised as one of the toughest in the industry and ensures only the very best individuals join the association.

They are also fully insured

Alongside recognised training qualifications, all our Trusted Local Cleaners have adequate insurance to cover them in the event of a problem or accident. A Public Liability insurance policy is required, which is standard for companies offering services to the public.

You always get good value

Unfortunately, in our industry, there are cowboy companies who charge over the odds for poor service. If you want to ensure you will get great value for money, NCCA professionals are a top choice. Members charge a fair price for services and always strive to provide the best value during the work carried out.

In all cases, you will receive a quote for the work, and this is a fixed price without hidden costs. In some cases, additional charges may apply if other services are requested at the time. But you can rest assured that you will not be pressured into using other services.

In addition, NCCA carpet cleaners do not charge upfront for services (either full or part payment). Instead, payment is invoiced once the work is done.

You can read verified reviews

NCCA members have profiles on the Trusted Local Cleaner website, featuring their contact details, information about their business, pictures of their work and reviews from customers.

These reviews are particularly important as they help other consumers make an informed choice about who to hire. For this reason, we encourage feedback about our members and both positive and negative feedback is welcome. All reviews are moderated for authenticity so you can build up an accurate picture of how the company operates.

You are protected if any issues arise

We recognise that occasionally things don’t go as planned and it is important that if this happens, consumers can access a clear, user-friendly process.

As such, all NCCA members have signed up to a self-regulatory Code of Practice and a complaints policy to use when dealing with complaints from customers. To give consumers an additional layer of protection and to reinforce our commitment to quality and consumer protection, if things go wrong the NCCA can act as an independent arbitration service.

Ready to find an NCCA Trusted Local Cleaner?

The NCCA logo is a sign of reputation and trust; helping consumers choose the right cleaning company for them and giving good businesses the recognition they deserve.

If you are ready to hire a Trusted Local Cleaner, you can use our online directory. Simply enter your postcode and the services you need. Then choose from vetted, fully trained, professional cleaners near you.

We have members across the country that specialise in cleaning carpets, upholstery, hard flooring and soft furnishings to keep your home looking great. Get started today!