Member Documents

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COVID 19 Response

These resources are to guide you through some safe practices when returning to work in domestic & commercial environments. Document templates below are for reference and guidance only and should not be duplicated ‘as-is’ under any circumstances.

Working safely during COVID-19 in other people’s homes

COVID-19 Control Zone (Poster)

Staying COVID-19 Secure in 2020 (Poster)

Pre-Cleaning Guidelines

Pandemic Risk Assessment April 2020

CHCC CSA No. 0001 April 2020

CHCC Staff Self Assessment

Hygiene Checklist

Practical Steps To Take When Working

After Care Procedures

Hot Water Extraction Risk Assessment April 2020

Clean Vehicle Is a Must

HSE Working Safely Guide

COVID-19 Cleaning Guidance

Donning

Marketing Materials

Members are free to use these files on their social media pages & website. Please quote/link the NCCA where appropriate.

NCCA Consumer Spot & Stain Removal Guide

NCCA Spring Clean Survey (Infographic) - UPDATED 2021

Importance of Professional Cleaning - UPDATED 2021

D-I-Y Cleaning Disasters - UPDATED 2021

“Why you should use an NCCA member” - UPDATED 2021

NCCA Party Season Survey (Parties)

NCCA Party Season Survey (Red Wine)

NCCA Party Season Survey (Stain Blame)

NCCA Party Season Survey (Winter Cleaning)

Paul Pearce Radio Interview – BBC Local Radio – Five Second Rule

Paul Pearce Radio Interview – Spring Clean Survey – Spring 2017

Paul Pearce Radio Interview – Spring 2017

Paul Pearce Radio Interview – Carpet Dirt – Spring 2017

Paul Pearce Radio Interview – New Babies – Spring 2017

Paul Pearce Radio Interview – Wearing Shoes Indoors – Spring 2017

NCCA Consumer Video (2012)

NCCA Consumer Advice – Bait & Switch – BBC Rogue Traders

Glyn Charnock on BBC Radio 2 (2018)

Paul Pearce on BBC Local Radio – Stains (May 2018)

Using an NCCA Member – Consumer Flyer

Letter Example – Carpet Retailer

Letter Example 2 – Insurance Company

Carpet Protector Guide – Sell It

Carpet Protector Guide

Carpet Protector – Warranty Certificates

About The Press

Press Release Example

Press Release Example 2

Top Tips For Successful Networking

Customer Satisfaction Questionnaire

Developing a Referral Process

Useful

Study Guide – Professional Carpet & Upholstery Cleaning

Form Template – Pre-Clean Survey

Editable Pre-Clean Survey Terms & Conditions

Liability Waiver

GDPR Privacy Notice

General Meeting

GM Minutes, April 2018 with reports

Articles of Association, Proposed version 2 (September 2019)

Final Accounts 2017

Complaints

A Guide to Customer Complaints – Summary

A Guide to Customer Complaints